Last updated: 29-May-2009
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| How To Authorize |
How To Authorize - KARMA M50
How To Authorize - KARMA M3
How To Authorize - KARMA Oasys
How To Authorize - KARMA MW
How To Authorize - KARMA Triton
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| Sales |
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• Can I sell my copy of KARMA Software and transfer the license to someone else? |
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| General |
KARMA MW: Korg Karma Music Workstation not located on global ports. |
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KARMA Triton: Korg Triton not located on global ports. |
| Since I loaded the included .PCG file, when I'm not using the software, my Karma or Triton doesn't make any sound! |
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| Mac |
| How do I reset the KARMA software to its default state? Or how do I delete the KARMA Software Preference/Setting files? |
| KARMA MW/Triton Crashes with an Error of Type 1 (or other Error) when trying to launch, even after authorization. |
| KARMA MW/Triton Crashes with an Error of "-2804 - Error while setting up authorization" when trying to authorize. |
| KARMA MW/Triton will not launch. It displays the error dialog "The software could not be opened because "iCAp;InternetConfigLib" could not be found." |
| Cannot authorize software, response code is entered, but does not appear to work. Error message such as "Invalid Response to this Challenge" is displayed. |
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| Windows
- Installation & Authorization |
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How do I install KARMA MW or KARMA Triton under Vista? |
The KARMA Virtual MIDI Device (VMD) could not be fully installed, -or-
the VMD is marked (inactive) in the KARMA Welcome/About screen. (Windows NT/2000/XP), -or-
you receive an error about "10 MIDI Devices Max". |
| • The software freezes on first launch, or crashes with an exception, and you are using a non-English language version of Windows XP. |
| IMPORTANT NOTE: All KARMA MW Windows Users (MW version 1.0) should perform an update of the Fonts Registry to correct some font-related problems (click here). |
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Initialization Error: Unsupported Driver Call. Check Driver Version. |
| Initialization Error: Updated driver required. The driver version is incompatible with this product and requires updating. |
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Initialization Error: This software requires installation of certain
device drivers and a reboot before running. Please reboot or reinstall
the software. |
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There is no box in the authorization dialog for me to
paste the Response into! |
| I get a BSOD (Blue Screen Of Death) crash when attempting to launch KARMA MW/KARMA Triton. |
| Cannot authorize software, response code is entered, but does not appear to work. Error message such as "Invalid Response to this Challenge" is displayed. |
| The RESPONSE code you receive doesn't seem to work, even after making sure that any line breaks or carriage returns are removed. |
| After installation, the software crashes the computer when attempting to launch. |
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| Windows - Using KARMA Software |
| • (Windows XP) The software crashes at launch with an error of "Unhandled Exception: c00000005 at address: 005b2b46" - or at address: 005b99b6 (or something similar). |
| How do I reset the KARMA software to its default state? Or how do I delete the KARMA Software Preference/Setting files? |
| • KARMA software crashes when attempting to use with Ableton Live 7. |
| When I launch, I get an "Unknown Preferences File Error -199 - KARMA will now quit" message. |
| Are there any products that KARMA MW/KARMA Triton is not compatible with? |
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I am getting frequent crashes with an Unhandled Exception
c00000006. |
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In online Help File, some pictures overlap up the words. |
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I cannot grab the top of certain windows because they are off screen. |
| KARMA MW/KARMA Triton cannot locate the Karma Music Workstation on the global ports, and I am using an EDIROL UM-1s MIDI Interface. |
| How can I temporarily remove KARMA's Virtual MIDI Driver (VMD), i.e. for conflict testing? |
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General |
Issue
091402-01: |
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KARMA MW: I get the Korg Karma Music Workstation not located
on global ports message. KARMA MW cant seem to locate
my Korg Karma, even though I have it plugged into the MIDI Interface. |
Solution (1):
Ensure you have the latest version
of KARMA MW. Note: If you installed KARMA MW from a CD, there
is a chance that you are running an out-of-date version of the software.
Solution (2):
KARMA MW communicates with the keyboard through SysEx (System
Exclusive) data. Check that you definitely enabled SysEx communications
by checking-marking the Exclusive checkbox on page
(2.1) of the keyboards Global mode. Also make sure that
your MIDI Interface is not somehow filtering SysEx data out of
the MIDI stream.
Solution (3):
You Korg Karma must be running OS 2.0. If you are not yet upgraded
to 2.0, [click here].
Solution (4):
If you are running Windows and using an EDIROL UM-1s MIDI Interface,
make sure that you have installed the latest version of the Drivers
(1.5.1 or later). [click here] for more
information. |
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Issue
031604-01: |
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KARMA Triton: I get the Korg Triton not located on global
ports message. KARMA Triton cant seem to locate my Korg
Triton, even though I have it plugged into the MIDI Interface. |
Solution (1):
KARMA Triton communicates with the keyboard through SysEx (System
Exclusive) data. Check that you definitely enabled SysEx communications
by checking-marking the Exclusive checkbox on page (2.1)
of the keyboards Global mode. Also make sure that your MIDI
Interface is not somehow filtering SysEx data out of the MIDI stream.
Solution (2):
If you are running Windows and using an EDIROL UM-1s MIDI Interface,
make sure that you have installed the latest version of the Drivers
(1.5.1 or later). [click here] for more
information. |
| |
Issue 072605-01: |
| Since I loaded the included .PCG file, when I'm not using the software, my Karma or Triton doesn't make any sound! |
The .PCG file that you loaded also contains Global Settings. One of the settings is to turn Local Control On to "Off", in the Global MIDI Page. Return this setting to "On", and the keyboard will again be connected to the internal tone generator. Note that for proper operation with the MW or KT software, this setting should be returned to "OFF", or you will get "double" notes when operating the software. |
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Issue 112808-01: |
| How do I reset the KARMA software to its default state? Or how do I delete the KARMA Software Preference/Setting files? |
Deleting the Preferences files is sometimes a good way to fix crashing problems that may have come up. To do so, quit/exit the KARMA Software if it is open. Delete the following files, and relaunch the software. You will then be back to the default startup state, and will need to reset various settings to get them back the way you had them.
Mac OS X:
(The end part of the name shown as (xx) below corresponds to the version of software, such as KARMAOasys, KARMAM3 etc. Also note that ~ indicates your User folder, not the Library folder on the root of the hard drive. You want the Library folder inside your user account folder.)
~/Library/Preferences/com.karma-lab.KARMA(xx).plist
~/Library/Preferences/KARMA Preferences/KARMA (xx) Prefs
Windows XP:
(The files are in the place where you installed them, which by default is the Program Files folder. Note that the exact folder name depends on which software you have installed, so the (xx) below represents KARMA Oasys, or KARMA M3 etc.)
C:/Program Files/Karma Lab/KARMA (xx)/KARMA.INI
C:/Program Files/Karma Lab/KARMA (xx)/KARMA Resources/KARMA (xx) Prefs.kpf
Windows Vista:
(The files are in the place where you installed them, which by default is your User Account Documents folder - the exact name depends on your user account. Note that the exact folder name depends on which software you have installed, so the (xx) below represents KARMA Oasys, or KARMA M3 etc.)
C:/Users/MyUserAccount/Documents/Karma Lab/KARMA (xx)/KARMA.INI
C:/Users/MyUserAccount/Documents/Karma Lab/KARMA (xx)/KARMA Resources/KARMA (xx) Prefs.kpf |
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Mac |
| Issue
091502-01: |
| KARMA
MW/Triton Crashes with an Error of Type 1 when trying to launch,
even after authorization. |
1) There is a known conflict with Action Utilities Action Menus. Please disable this extension when using KARMA MW/Triton. You can also leave Action Menus running, but tell it to ignore KARMA MW/Triton in the control panel settings for Action Utilities.
2) KARMA Software (under OS 9 or Classic OS 9) requires the following system extensions to be present and enabled on your system to run:
- CarbonLib
- Open Transport
- Internet Config Extension
- URL Access
- QuickTime
If KARMA Software crashes the first time you try to run it, or you see a warning dialog with a message Required software extensions are missing. Click on the OK button and you will be transferred to the PACE website, where an installer can be downloaded, one or more of these extensions is likely disabled or missing. You dont need to go to the PACE website.
Note that the libraries associated with Open Transport and QuickTime are spread across several extensions. It is recommended that you enable all other related extensions that have OT, Open Transport, or QuickTime in the name. |
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| Issue 011205-01: |
| KARMA MW/Triton Crashes with an Error of "-2804 - Error while setting up authorization" when trying to authorize. |
| Issue 062705-01 |
| KARMA MW/Triton will not launch. It displays the error dialog "The software could not be opened because "iCAp;InternetConfigLib" could not be found." |
KARMA Software (under OS 9 or Classic OS 9) requires the following system extensions to be present and enabled on your system to run:
- CarbonLib
- Open Transport
- Internet Config Extension
- URL Access
- QuickTime
Note that the libraries associated with Open Transport and QuickTime are spread across several extensions. It is recommended that you enable all other related extensions that have OT, Open Transport, or QuickTime in the name. |
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|
| Issue 062805-01: |
| Cannot authorize software, response code is entered, but does not appear to work. Error message such as "Invalid Response to this Challenge" is displayed. |
Description:
Sometimes, when the RESPONSE code is sent through e-mail, line breaks (carriage returns) get inserted into the text. When you copy and paste it into the RESPONSE Box, the line breaks cause the code to become invalid.
Solution:
Make sure all line breaks and carriage returns are removed from the code (see diagrams below). You may need to place the cursor in the RESPONSE Box to the left of each word, remove the "space" (which may actually be a line break), and replace the space. Also, you can manually enter the words, in all capital letters with a space between each one, if all else fails.
Note: Mac dialogs shown, but problem and solution is the same on Windows. |
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Windows
- Installation & Authorization |
| Issue
051509-01 |
| How do I install KARMA MW or KARMA Triton under Vista? |
The KARMA MW and KARMA Triton installers do not presently support installation under Vista. However, by following this procedure, you can successfully install these two programs under Vista:
How to install KARMA MW under Vista
How to install KARMA Triton under Vista
Note that KARMA M3, KARMA M50, and KARMA Oasys all have proper Vista Installers and are not subject to this issue.
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| Issue
012804-01 |
The
KARMA Virtual MIDI Device (VMD) could not be fully installed, -or-
the VMD is marked (inactive) in the KARMA
Welcome/About screen. (Windows NT/2000/XP). |
| Background
- The "Windows Registry"
is a big, hidden database the Windows Operating System uses
to keep track of everything that has been installed on your
computer. This includes application software and hardware/software
device drivers.
- The audio and midi sections
of the Windows Registry are slightly "weird" in that
a new entry is created:
- every time you install a new device (expected)
- every time you reinstall a driver (unexpected)
- every time you MOVE a hardware device from one port to another
(unexpected). An example of the latter would be if you moved
a USB midi interface from one physical USB port to another.
- When a midi device is
installed, a "midi" registry entry is created. The
first entry is called "midi"; the second entry is
"midi1"; the third "midi2", etc.
- Also, some device manufacturers
"uninstall" programs forget to remove midi registry
entries.
Problem
All of the above would NOT be a problem except that Windows NT/2000/XP
only "recognizes" up to 10 midi devices (midi through
midi9). Due to "unnecessary" midi registry entries,
the KARMA software installer may have registered the KARMA Virtual
MIDI Driver (karmadrv.dll) into slot "midi10" (or higher).
In this case, Windows won't actually see the driver.
Solution
Part A - Diagnose the Problem
- WARNING:
This solution requires that you manually edit your registry
which, unfortunately, can be a risky thing to do (i.e., if you're
not extremely careful and don't follow the instructions exactly,
you could seriously damage your system). Therefore, if you are
running XP, you should play it safe by first creating a Windows
Restore Point so that you can restore your previous state if
something goes wrong. If you are not familiar with the System
Restore process, click the "Start" button, then choose
"Help and Support" and search for "restore point".
- Open the
Windows Registry editor by clicking the Start menu, selecting
Run, then typing "regedit" and clicking OK.
- Along the
left-hand side of the regedit window, navigate to the following
folder:
My Computer/HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/Drivers32
- In this folder /Drivers32, you are looking for the entries that start with "midi", "midi1", etc. If you see any entry with a number of "midi10" or higher, this means that Windows will not USE that information (and therefore not use that device).
- Associated
with each "midi" entry is a filename. For example,
the "midi" entry is often associated with "wdmaud.drv".
At this point, you should be able to find the entry for the
KARMA Virtual MIDI Device (karmadrv.dll). It is likely to been
in entry "midi10" or higher.
- There is
a second registry "description folder" that you can
use to get a description of these midi entries. Navigate to
the following folder:
/HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/Drivers.desc
In this folder,
you should see an entry for "karmadrv.dll" with a
description of "KARMA Virtual MIDI Device."
- Using these
two folders, look for "duplicates" (like Midi1 and
midi2 referring to the same file) or "old entries"
(e.g., entries that refer to a device that you may have uninstalled
long ago).
The image
below shows the KARMA VMD driver (karmadrv.dll) in entry "midi10".
It also shows how some drivers (e.g., usbmn2x2.dll, midixyz.dll)
have been duplicated.

Karma VMD Driver (karmadrv.dll) shown in "midi10"
entry.
Unfortunately, Windows ignores drivers above "midi9".
Solution
Part B - Fix the Problem
- You will
"fix" the problem by deleting at least one of the
first 10 ("midi" thru "midi9") registry
entries so that "there is room" for the Karma midi
driver. (Note: Since you're already here, you may want to clear
out all duplicates/unused entries... but it's only necessary
that you open 1 entry in order to install the VMD).
- First,
if you come across drivers that you are no longer using, you
should uninstall them via the Windows Control Panel. However,
if you have uninstalled the driver and still see entries here
in the registry, you'll want to remove the entry manually. For
example, let's say that "midi4" referred to a driver
that you have uninstalled and you are sure you are no longer
using. To remove the "midi4" entry, you would simply
right-click on "midi4" and choose "Delete".
(Again: Please be careful when removing registry entries! You
may want to print the entries or export the folder so that you
can restore the changes if something goes wrong).
- Next, remove
multiple entries of the same driver. For example, if you see
"usbmn2x2.dll" in entry "midi1", "midi2",
and "midi3", you should be able to remove the entries
in "midi2" and "midi3" without any consequences.
- Finally,
we're going to "move" the KARMA VMD entry into the
first free slot that you created. Let's say the first free entry
is now "midi2" and the KARMA VMD driver (karmadrv.dll)
is in "midi10". To move it, right-click on "mid10",
choose "Rename", and rename it to "midi2".
That's all there is to it.
- If you
feel like doing a "full" cleanup at this point, feel
free to rename your other midi entries so that there are no
empty slots and they are all sequential. That way, you'll minimize
problem if/when you install future MIDI hardware/software.
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| Issue 021808-01 |
| The software freezes on first launch, or crashes with an exception, and you are using a non-English language version of Windows XP. |
If you are running a non-English language version of Windows XP and experiencing problems when trying to launch the software, try changing the settings for non-Unicode program support:
1. Go to your Control Panels.
2. Open "Regional and Language Settings."
3. On the Advanced tab, set "Language for non-Unicode programs" to "English (United States)."
4. Reboot and try launching the software again.
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| Issue
102402-01 |
| IMPORTANT NOTE: All KARMA MW Windows Users (MW version 1.0) should perform an update of the Fonts Registry to correct some font-related problems. |
There was a slight problem with the KARMA MW 1.0 Installer program
where it did not correctly update the Registry for the Fonts that
are installed as part of the installation. Symptoms of the problem
include Help File pictures overlapping the text, and display of
all labels in the editing windows in an incorrect font. All Windows
users should perform an update of the Registry by performing the
following:
1. Quit KARMA MW if it is running.
2. Open and close the Fonts folder, which can be done by going to
the Start Menu > Control Panels > Fonts.
3. Reboot the computer and relaunch KARMA MW. It should now be using
the correct fonts.
For the technically inclined, in the Registry Editor, the location
of the keys should be:
Windows 98, 98SE, ME: HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/Current Version/Fonts/
Windows 2000, NT, XP: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/Current Version/Fonts/
...where you should find:
..........Name............................Data
KARMAbm1 (96 dpi)..........KARMABM1.FON
KARMAbm2 (96 dpi)..........KARMABM2.FON
KARMAbm3 (96 dpi)..........KARMABM3.FON
KARMAbm4 (96 dpi)..........KARMABM4.FON |
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| Issue
091402-02: |
| When I try to launch KARMA MW/Triton for the first time on my Windows machine, I get this error: Initialization Error - Unsupported Driver Call. Check Driver Version or Updated driver required. The driver version is incompatible with this product and requires updating. |
KARMA MW/Triton is protected with a system known as PACE Interlok.
Normally, the installer installs a PACE driver on your system,
but not if one is already there. It is likely that there is an
older version of the PACE Interlok driver installed on your system
by some other software. You must manually replace it with the
newest version, which can be downloaded from PACEs website
at:
http://www.paceap.com/dldrvr.html
Simply download the installer, run it, and then *reboot* your machine. Now you should be able to run the KARMA software for the first time and get to the authorization section of the procedure.
To check the version of the driver (for those technically inclined), navigate to the folder where the OS is installed. For example, in Windows 98, this is generally "C:/Windows". In that folder is another folder called "System" where the driver is installed. It is called "Tpkd.vxd".
If you right click that file and select "Properties"
from the popup menu and in the screen that appears select the
tab named "Version". You should now see the file version.
The same goes for XP and NT but the driver has a different name
and location as shown below.
The version should be greater than or equal to 5.3.2.2374, which is current for KARMA MW/Triton 1.3.0.22 as of Dec 2004. You can run an Interlok protected executable with a later version driver, but not an earlier one.
Windows 98SE/ME
============ File : C:/Windows/System/Tpkd.vxd
Windows XP
============ File : C:/WINDOWS/system32/drivers/TPkd.sys
- or - File : C:/WINNT/system32/drivers/TPkd.sys
Windows 2000/NT
============ File : C:/WINNT/system32/drivers/TPkd.sys
A list of some FAQs related to PACE can be viewed at:
http://www.paceap.com/faquser.html
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| Issue
100402-01: |
| When I try to run KARMA MW or KARMA Triton for the first time, I get Initialization Error: This software requires installation of certain device drivers and a reboot before running. Please reboot or reinstall the software. |
KARMA MW/Triton is protected with a system known as PACE Interlok.
It appears that the InterLok components are not being installed
at all, or not in their respective locations.
If KARMA MW/Triton is currently installed:
1a) Uninstall it, using
the Add/Remove Programs function in your System Settings.
2a) Open your C:/Program Files/ folder, and if a Karma Lab or KARMA MW folder is still there, delete it.
3a) Reinstall the software.
4a) Verify that the error persists.
If the error persists we
will need to do the following. Please be aware that the following
involves dealing with the System Registry. If the wrong key is
deleted or changed, it can render a system useless. It is very
important to follow the instructions below precisely.
1b) Select Run
from the Start button and then type regedit.
This will open the Registry Editor. It is very important at
this point that nothing else is touched within the registry
other then the keys we are about to show you.
2b) Make sure My Computer from the registry editor
is highlighted, click Edit from the menu and select
Find.... Make sure all the checkboxes are checkmarked.
3b) Type in 'tpkd' (without quotes) to search for it.
4b) When a tpkd entry is found, delete it and repeat this process
until no more tpkd entries can be found. If you find an entry
that can not be deleted, this is OK - just continue on to the
next one.
Now that your registry has been purged of all tpkd driver entries,
you will need to reinstall them again via the PACE driver installer
kit.
5b) Reboot the system.
6b) Download the PACE driver kit from http://www.paceap.com/dldrvr.html.
7b) Run the PACE installer.
8b) Reboot the system once the install has completed.
9b) Once rebooted, run KARMA MW or KARMA Triton and see if you can now make it to the authorization dialog.
To verify that the tpkd.sys
driver has installed and loaded properly (on NT and XP systems,
not 9x/ME), one can:
1c) Open up a command
prompt by choosing Run from the Start
menu and entering the word command.
2c) Type the following syntax (minus the quotation marks) at the C:/> prompt: “net start tpkd”
3c) The following text should appear, The requested service
has already been started. If so, the driver has been properly
installed and loaded.
If after following the above
procedure there is no improvement, please let us know.
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[back
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| Issue
100402-02: |
| There
is no box in the authorization dialog for me to paste
the Response into! |
As shown in the following diagram, on some systems the font size
can be changed in a way that causes the text to be too large for
the dialog, and actually moves the Response Box off the screen: |
 |
This is caused by the Font
Size setting in the System Settings being set to a Custom (larger)
font size. To fix this, right-click on the desktop and select Properties.
Click on the Settings tab, click the Advanced
button, and change the Font Size to Small (96 dpi).
Click on OK for everything, and then reboot your computer.
The next time you run KARMA MW you should be back to the normal
screen where you can paste your Response in the Response Box.
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[back
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| Issue
102702-01: |
| I get a BSOD (Blue Screen Of Death) crash when attempting to launch KARMA MW/KARMA Triton. |
First of all, make sure you have updated to the latest version of KARMA MW/KARMA Triton. Version 1.3.1.24 fixed an issue with getting a BSOD when attempting to launch the software.
Secondly, see the next issue below:
Issue
102702-02: |
| Are
there any products that KARMA MW/Triton is not compatible with? |
There are a few drivers and other software products that are incompatible
with the PACE copy protection system. This can cause the Blue
Screen Of Death or other crashes when attempting to launch
the KARMA software. They are:
Cybermedia Products
Cybermedia 95, 98, 2000 - these products are incompatible with PACE
and cannot be run at the same time. There is no other resolution
other than to remove them from the computer running the KARMA software.
McAfee VirusScan
Problems with McAfee VirusScan can be resolved by using the latest
InterLok driver 3.0.7.840 or higher. See Issue
091402-02 for a description of how to check the driver version,
and get the latest PACE Drivers.
Chernobyl Virus
The W_95.CIH virus is an issue that we have not seen for longer
than two years now. This can be resolved by downloading an MS-DOS
based virus scanner which will eliminate the virus. The program
can be found here: http://www.symantec.com/avcenter/kill_cih.html.
Sophos Anti-Virus
Sophos would cause system to reboot at the moment of authorization
(i.e. the challenge response window). This can be resolved by using
the latest InterLok driver 3.0.7.840 or higher. See Issue
091402-02 for a description of how to check the driver version,
and get the latest PACE Drivers.
ASPack Software ASProtect.
If software protected by PACE and ASProtect are running concurrently,
a reboot may be experienced. There is no known workaround to this
issue other than to not run software protected by PACE and ASProtect
software together.
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The RESPONSE code you receive doesn't seem to work, even after making sure that any line breaks or carriage returns are removed. |
Description:
Check the CHALLENGE code that you originally sent against the CHALLENGE code currently displayed in the authorization dialog.
In a few cases, a computer has a situation where every time the authorization dialog is launched, the challenge code is different. So of course, by the time you receive the response code, it doesn't work because you open the dialog and the challenge has changed.
Solution:
Launch the authorization dialog, send the CHALLENGE code, and then DO NOT CLOSE the dialog. Leave it open until you receive the RESPONSE code back from us. Then you will be able to enter it and everything will be fine after that.
Updated 12-Mar-2006: This issue should be resolved starting with version 1.3.1.24 of KT or MW. Please update to this version by downloading an updater from the Updates Page, or contact support for a full installer. |
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After installation, the software crashes the computer when attempting to launch. |
Occasionally, a user will have some other software on the computer that also uses PACE, and an older version of the PACE Interlok Driver is already installed. This prevents the newer driver used by KARMA Software from being installed, which can cause problems and crashes (in this example, both programs can use the newer driver, but KARMA Software cannot use the older driver.)
Solution:
Manually install the latest PACE drivers and reboot. They can be downloaded from:
http://www.paceap.com/dldrvr.html
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[back to top]
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| Windows - Using KARMA Software |
| Issue
091602-01: |
| When
viewing the online Help File, some of the pictures overlap lines
of text and they cannot be read. |
There was a slight problem with the KARMA MW 1.0 Installer program
where it did not correctly update the Registry for the Fonts that
are installed as part of the installation. See Issue
102402-01.
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[back
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| Issue
102402-02: |
| I
cannot grab the top of certain windows because they are off screen. |
There should be a vertical scroll bar on the right side of your
screen, which controls the position of the editor windows within
the overall application window. You can scroll them into view.
If this does not work for some reason, you can always reset the
windows to their default factory locations by doing
the following:
1. Exit the KARMA MW/Triton application if it is running.
2. Throw away the KARMA MW/Triton Preferences (.kpf) file since
it stores the positions of all editor windows the last time you
quit the application. Assuming you have a standard installation,
the name and location of this file is:
MW: C:/Program Files/KARMA Lab/KARMA MW/Resources/KARMA MW 1.x Prefs.kpf
Triton: C:/Program Files/Karma Lab/KARMA Triton/Resources/KARMA Triton 1.x Prefs.kpf
3. Throw away the INI file (which stores the size and position
of the overall application window.) Assuming you have a standard
installation, the name and location of this file is:
MW: C:/Program Files/KARMA Lab/KARMA MW/KARMA.INI
Triton: C:/Program Files/KARMA Lab/KARMA Triton/KARMA.INI
4. Relaunch KARMA MW/Triton.
Note that the Preferences file also stores settings like the Global
MIDI In/Out Ports etc. Therefore, the KARMA software may not initially
detect your keyboard and you may have to rerun the MIDI Setup
Assistant in order to reconfigure the Global MIDI Ports.
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| Issue
092602-01: |
| I
am getting frequent crashes with an Unhandled Exception c00000006. |
Some users have reported that this can be caused by having many
applications open in the background, such as virus checkers, AIM,
etc. Try quitting all other open applications and see if the problem
goes away. You can use the task manager to exit open background
applications. If you discover a definite conflict, please report
it to support@karma-lab.com.
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| Issue
102002-01: |
| KARMA MW/KARMA Triton cannot locate the Karma Music Workstation/Triton on the global ports, and I am using an EDIROL UM-1s MIDI Interface. |
Make sure that you have installed the latest version of the EDIROL
UM-1 USB Driver (1.5.1 or later). There was a definite problem with
version 1.4, which was included on the Edirol CD that we tested.
The latest drivers can be found on Edirols site at http://www.edirol.com/support/drivers.html.
You can determine which version of the driver you have loaded by
doing the following:
1. Open the Control Panel, and double-click System.
2. Click the Hardware tab, and then click the Device
Manager button.
3. Double-click Sound, video and game controllers.
4. Double-click EDIROL UM-1 USB Driver.
5. Click the Properties tab, and in the Multimedia Devices
field, double-click MIDI Devices and Instruments.
6. Select EDIROL UM-1 USB Driver, and click the Properties
button.
7. Click the Settings button to access the EDIROL
UM-1 USB Driver Settings dialog box. Here you can view the
version number. |
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When I launch, I get an "Unknown Preferences File Error -199 - KARMA will now quit" message. |
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Delete the Preference File(s) and run it again. In a default installation, they are located at:
KARMA MW 1.0 C:/Program Files/KARMA MW 1.0/KARMA.INI C:/Program Files/KARMA MW 1.0/Resources/KARMA MW 1.0 Prefs.kpf
KARMA MW 1.1 and later C:/Program Files/Karma Lab/KARMA MW/KARMA.INI C:/Program Files/Karma Lab/KARMA MW/Resources/KARMA MW 1.1 Prefs.kpf
KARMA Triton C:/Program Files/Karma Lab/KARMA Triton/KARMA.INI C:/Program Files/Karma Lab/KARMA Triton/Resources/KARMA Triton 1.1 Prefs.kpf
Note: this means a new Preferences File will be created, and you may need to reset some of your previous settings, such as the MIDI In & Out setup and other settings that are located in the Preferences Editor (Edit Menu > Preferences). |
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Issue 090505-01: |
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How can I temporarily remove KARMA's Virtual MIDI Driver (VMD) (i.e. for conflict testing)? |
To do so, you need to go into the Registry.
Select Run from the Start button and then type regedit. This will open the Registry Editor. It is very important at this point that nothing else is touched within the registry other then the key we are about to show you.
In a typical installation (XP), the driver entry will be located under: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/Drivers32
It's the one where the Data field says "karmadrv.dll" (should be "midi1" or "midi2", etc.). Select this entry and DELETE it.
(If you have difficulty locating the entry, you can search for it: make sure My Computer from the registry editor is highlighted, click Edit from the menu and select Find.... Enter "karmadrv.dll" and make sure all the checkboxes are checkmarked.)
After deleting the entry, you then need to reboot. The DLL will still be there, but XP won't know to load it. When running KT or MW, you will see "VMD not active" or something similar in the start up screen.
To reinstall the driver at a later time, go to the same place in the Registry, create a new entry, enter "karmadrv.dll" in the data field, and reboot. The next time you run KT/MW, you should see the driver version number in the start up screen. |
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| Issue 022008-01: |
| • KARMA software crashes when attempting to use with Ableton Live 7. |
There appears to be a conflict between the Edirol FA-66 interface and settings in Ableton Live 7. In Ableton Live 7 go to preferences, then audio. Under audio device, change the driver type from ASIO to MME/DirectX. Then select your soundcard's DX setting for the audio input and output device. |
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Issue 100208-01:
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| (Windows XP) The software crashes at launch with an error of "Unhandled Exception: c00000005 at address: 005b2b46" - or at address: 005b99b6 (or something similar). |
There may be a conflict with the Yamaha Studio Manager USB Driver. According to one report, the Yamaha USB Driver v 2.1.4 was causing this issue. Downloading the latest version of the Yamaha USB driver (Version 2.2.3 for XP/2000 at the time this article was updated) and reinstalling it fixed the issue.
If this does not solve the issue, try completely removing the Yamaha USB Driver. It has been reported that even if you use the Windows Add/Remove Programs Utility to remove the Yamaha Studio Manager, it might not actually remove the USB Driver. You should follow the steps below to check and fix the problem:
Solution Part A - Identify and remove the Yamaha USB Driver:
- Go to the C:Windowssystem32 directory. Locate the xgusb.cpl driver. If you cannot find it, then it is not installed or has been successfully uninstalled.
- If you locate it, right-click on the file and check the version, under the Version tab. Go to http://www.yamahasynth.com/download/ and make sure you have the latest version, or download the latest version. If not, download it.
- If doing an install of a newer version, remove this version to the trash (or a temporary folder).
- Proceed to the next section and fix the Registry. After completing that step, restart the computer before installing any new drivers.
Solution
Part B - Fix the Registry
- WARNING:
This solution requires that you manually edit your registry
which, unfortunately, can be a risky thing to do (i.e., if you're
not extremely careful and don't follow the instructions exactly,
you could damage your system). Therefore, you should play it safe by first creating a Windows
Restore Point so that you can restore your previous state if
something goes wrong. If you are not familiar with the System
Restore process, click the "Start" button, then choose
"Help and Support" and search for "restore point".
- Open the
Windows Registry editor by clicking the Start menu, selecting
Run, then typing "regedit" and clicking OK.
- Along the
left-hand side of the regedit window, navigate to the following
folder:
My Computer/HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/Drivers32
- In this folder /Drivers32, you are looking for the entries that start with "midi", "midi1", etc. (For one thing, if you see any entry with a number of "midi10" or higher, this means that Windows will not use that information (and therefore not use that device). For more on fixing the "10 MIDI Drivers" issue, see this issue.)
- Associated
with each "midi" entry is a filename. For example,
the "midi" entry is often associated with "wdmaud.drv".
At this point, you should look for an entry associated with "xgusb.cpl", as shown below, with the Yamaha USB Driver (xgusb.cpl) in entry "midi3":

- Delete the xgusb.cpl entry (right-click: Delete), close the registry, and reboot your computer. If you just want to test whether the KARMA software works at this point, try launching KARMA Software again (without installing any new drivers.) If it starts up with no problem, then you have identified the culprit. You can then install the latest Yamaha Drivers if you wish to and see if it still works after doing so.
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Sales
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Issue 063007-01:
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| Can I sell my copy of KARMA Software and transfer the license to someone else? |
================================================================
The policy regarding transfer of ownership of KARMA Software (KARMA MW, KARMA Triton, KARMA Oasys, KARMA M3, KARMA M50 (as of Sep 1, 2004) is as follows:
================================================================
1) There is a charge of $29.95 US to transfer ownership of the license. This covers the work involved on our side to change records, provide authorization codes, tech support in the future, future updates, etc.
2) Software that was used to qualify for a discount when purchasing a different version of software MAY NOT be transferred. In other words, if you owned a copy of KARMA MW (for example) and use it to qualify for a previous owner discount when ordering KARMA M3 software, you may not transfer the KARMA MW license to someone else.
3) The previous owner must send an e-mail to support@karma-lab.com stating that they have sold the software and no longer intend to use it. They must then delete the software from any computers in their posession, and will then no longer be eligible for free updates, upgrades, or authorization codes.
4) To take advantage of this offer, the new owner needs the customer registration number of the software, which the previous owner should be able to supply you with (note: it is NOT the challenge/response code.) It is a number that looks like "KMW-XXXXX-XXXXX-XXXXX" or "KTR-XXXXX-XXXXX-XXXXX". If this number is not available, we can generally look it up provided the original owner contacts us according to step 3.
5) Once you have the number, the license transfer option can be ordered online at the Karma-Lab Store:
Purchase the License Transfer Option
6) On that page, you enter the Customer Registration Number from step 4, and complete the rest of the order. (If you do not have the customer registration number, we can retrieve it for you from the system provided the previous owner contacts us as mentioned in step 3.)
7) Then, you will receive a download link to the full installer of the latest version, for both Mac and Windows platforms, and you can choose which installer to download.
Note: this policy is subject to change at any time.
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